Have your say – October 2025 Norfolk Island Electricity Service Tariffs

Watawieh!

Norfolk Island Regional Council is undertaking a strategic review of the Island’s electricity service.

The purpose of the review is to ensure all islanders continue to receive a reliable and affordable electricity supply.

Key findings, so far:

• § The full cost to manage the electricity system is more than the income from supplying power - there are significant costs associated with maintenance, asset replacement, and management systems.
• § Council does not receive enough revenue to cover the full cost of electricity supply and properly maintain & manage assets.
• § The ‘feed-in’ payments from renewable energy into the grid are high and don’t consider the cost of electricity distribution (“fixed costs”).
• § The current dynamic tariff is confusing for many consumers and hard to respond to without a battery.
• § A simpler ‘time-of-use’ tariff — with clear day and night rates — would make it easier for customers to shift their use and reflect the cost of supplying electricity. (See posted newsletter for ‘time of use’ tariff example or ask for a copy at the NIRC customer care counter).
• § Council needs to recover the full costs of electricity supply – adjustments to the overall level of prices are recommended:
  • Retain, but reduce renewable energy ‘feed-in’ payments
  • Slowly increase overall consumption prices over a number of years, based on a ‘time of use’ tariff, so consumers can adjust.

Find out more and have your say

Council invites the community to find out more and have your say. We have appointed an independent company, ‘The Comms Team’ to manage this consultation.

Complete a survey: The survey can be accessed through this QR Code.

Hard copy surveys are available at NIRC customer care service counter and at the information sessions.

Meet the engagement team: Come along to a ‘drop in’ information session to learn more and have your say:

Please RSVP to attend a session at: yoursay@thecommsteam.com.au

Make a time: If these times don’t suit you, please make an appointment via email. You can also email any questions and comments.

Consultation closes on 31 October 2025.

The report on the community’s views will be considered by Council and made public.

Thaenk yuu!